If you want to cancel you need to do so by midnight of the day you ordered. If you fail to cancel in this time you will have to wait for it to arrive and ship it back.
You are NOT eligible for a refund for these reasons: change of mind, incorrect use of the product, deliberate destruction of the product, not liking where it is made or comes from, you lack all parts/instructions that were present from the original order, over 60 days have passed since you received the product according to tracking number (unless you purchased premium shipping with 1-year warranty). If none of these apply read on!
We do not offer a REFUND unless we receive RETURN order product(s) to 260 30 1/2 rd, Grand Junction CO 81503, United States, please include TRACKING and ORDER NUMBER to verify (not required just helps us figure out who returned the item and expedites the process).
You receive a REFUND when we receive the product shipped at your own expense with tracking showing it arrived at 260 30 1/2 rd, Grand Junction CO 81503, United States
*lost in mail refund - if an item is unable to be tracked and 15 days have passed since an update a refund may be issued.
We were less strict about this in the past, but due to the pandemic issues tracking information can be frozen a long time, orders are delayed and it is out of our hands. This is our policy for now during these troubled times to protect us and still be of service to you.
Wait is that even legal!? Please refer to this link which basically says: There's no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on our return and refund policies.
contact us at email@example.com or firstname.lastname@example.org if you have any questions.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the original address it came from, it will take longer to process a refund if you do.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 260 30 1/2 rd, Grand Junction CO 81503, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 260 30 1/2 rd, Grand Junction CO, United States 81503
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.